Resolved -
The issue affecting document transmission via the NemHandel Network has been resolved.
Positive receipts are now correctly received, and we can confirm that all outgoing and queued documents have been successfully sent through the network.
Document transmission has fully resumed, and no data has been lost."
Mar 24, 21:09 CET
Investigating -
We are currently experiencing an issue related to an update performed by our service provider, KMD, at 14:30 today, which was intended to activate the sending of positive receipts. Following this update, we are unable to see outgoing documents in KMD’s portal, and we cannot confirm whether they are being sent through the NemHandel network.
To prevent any potential loss of documents, we have temporarily halted the transmission of documents from our system to KMD’s system. We are in direct contact with KMD and will ensure that any documents that may not have been sent will be resent from KMD’s system into the NemHandel network.
Any new documents sent by our customers to our system are being securely queued and stored. We will resume document transmission as soon as KMD confirms that the issue has been resolved.
We appreciate your patience and will provide updates as soon as more information becomes available.
Mar 24, 19:16 CET