Resolved -
A fix was implemented around 15:00. We have monitored the traffic since then, and everything is working as supposed.
The issue has been resolved. We apologize for the inconvenience this may have caused.
Sep 6, 16:13 CEST
Update -
A resolution for the issue has been identified, and we are working to implement this as fast as possible. At this moment, our ambition is to have the resolution in place during the afternoon (Central European Time).
Clarification: Only Danish customers using Nemhandel via Continia Delivery Network are impacted.
We will continously update this incident accordingly with any development.
Sep 6, 11:55 CEST
Identified -
We are currently experiencing an outage with the external API provided by the Danish Business Authority for checking if a recipient is registered in the Nemhandel eDelivery network. This API is used in our system to verify the registration status of recipients before sending electronic documents through the Nemhandel network.
The Danish Business Authority updated the components of the Nemhandelsregistret yesterday (https://nemhandel.dk/serviceopdatering-af-komponenter-i-nemhandelsregistret), which may be the reason for this outage.
We are actively working to resolve this issue and restore full functionality as soon as possible.
Due to this API outage, we are temporarily unable to perform the required registration checks. As a result, you will experience the following error when attempting to send documents to recipients in the Nemhandel network:
"You are trying to send a network document ([NemHandel Network Profile name]) to Customer/Vendor [Customer/Vendor No.], who is not registered in the network."
We have learned that the Danish Business Authority updated some components of the Nemhandelsregistret yesterday, which may be contributing to this outage. We are actively working to resolve this issue and restore full functionality as soon as possible.
We will provide updates on the status of the API and the restoration of our Nemhandel document sending capabilities.
Thank you for your patience and understanding."
Sep 6, 10:55 CEST