Cloud OCR – Service Issues in Australia and New Zealand

Incident Report for Continia Software

Resolved

Cloud OCR services in Australia and New Zealand have been restored and are operating normally again. We are monitoring the service closely to make sure it remains stable.

We are also reviewing documents submitted during the disruption to identify any that may not have been processed correctly.

Posted Nov 03, 2026 - 10:13 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 03, 2026 - 09:04 CET

Investigating

We are currently experiencing issues with Cloud OCR services in Australia and New Zealand, resulting in slow response times and service disruptions.

Our team is investigating the issue and working to identify the cause.

European services are not affected.

We will provide further updates as more information becomes available.

Posted Nov 03, 2026 - 05:37 CET

This incident affected: Document Capture.