Interruption in Cloud OCR service for Asia Pacific Region

Incident Report for Continia Software

Resolved

After monitoring the systems for several hours, we can conclude the incident has been resolved. All documents has been processed, and no data has been lost.

We apologize for any inconvenience this may have caused.

Posted Oct 07, 2024 - 14:26 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2024 - 09:49 CEST

Investigating

We are investigating an interruption in the cloud OCR service for Document Capture for customers in the Asia/Pacific Region. This means document sent for OCR processing may not be imported to Document Capture.

Currently, we have indications this may be caused by an issue at a 3rd party provider.
We will update this incident continously with new information.

Posted Oct 07, 2024 - 08:34 CEST

This incident affected: Document Capture.