[CloudOCR] Increased processing time

Incident Report for Continia Software

Resolved

This incident has been resolved.

Posted Jan 31, 2024 - 08:21 CET

Monitoring

The OCR vendor, ABBYY, has implemented a fix, and we have enabled OCR processing again. We are currently monitoring the services closely.

Posted Jan 30, 2024 - 14:32 CET

Update

ABBYY has identified the issue and is currently working on implementing a fix.

Posted Jan 30, 2024 - 13:23 CET

Identified

We have been informed by our external OCR vendor, ABBYY, that they are currently experiencing a major service outage. They are actively working on a solution. During this time, incoming documents for OCR processing will be queued at Continia Cloud OCR and sent for OCR processing as soon as ABBYY has resolved the ongoing issue.

Posted Jan 30, 2024 - 12:40 CET

This incident affected: Document Capture.